Testimonials from Signature Carpet One Customers
"My wife and I just purchased some Hunter Douglas blinds for windows in our dining room from Signature One Carpet in Fremont. We initially visited the store to look at carpeting for a small bedroom and discovered that the store showroom boasted a wide array of flooring materials and window coverings. We ended up ordering both window shades and carpet. We worked with Stefy on the shades; she was very helpful, attentive, providing opinions and suggestions. The top-down-bottom-up window shades were installed yesterday after a surprisingly fast order-delivery timeframe (less than two weeks). John from Signature One Carpet came out took the window measurements. He also came with some samples so we got a close idea as to fit within the window frame and color coordination with other dining room features. They were installed by Patrick who demonstrated professional courtesy and competence (over 35 years of installation experience). Ron took care of our carpet order with assistance fro m John as far as far as taking pre-order floor measurements. As with the window shades, the carpeting was ordered and delivered and installed in less than two weeks. The actual carpet installation was performed by Trinidad and Miguel; they too were courteous and competent. They had the base matting and carpet in in under two hours. Looks really nice. Throughout the process we appreciated the communication regarding our concerns and scheduling coordination. We're very satisfied with the products and the service received. Kudos to the entire Signature One Carpet team." — John B.
"In Jan it will have been 5 years since we purchased our carpet from here. I believe the lady's name was Stepy. I was frantic! We had ordered carpet from a place in Modesto, as we lived there. We were in the process of moving to the Niles area of Fremont. I received a phone call saying the place in Modesto could NOT get our carpet in time after promising us it would be no problem AND we had ordered it 3 weeks prior!!! We had 3 days to find my carpet! Every place we went to said NO WAY. I had my heart set on a forest green plush carpet (if I wanted another color, it would have been no problem) and i wasn't gonna bend. I walked into this place, Stephy checked her computer & said they could get it AND have it installed ASAP. I said are you sure???? How is it your computer says you can order it and every place else said NO? Just couldn't believe it...Long story short she got it ASAP and their installers were awesome! They were on time, did a beautiful job! And almost 5 years later it still looks new! We love it. If I ever need carpet again, I am definitely coming here! Thank you, thank you, thank you...Every time I pass your place I wanna stop in and say thank-you, but always in a hurry. This is a great way to say thanks!" — Reva K.
"While the price for installation of the flooring in my home was a little higher than the other bids I got. The installation is unmatched. I was referred by a close friend who has done business with them over the years and I was not let down. My sales person Johnny was knowledgeable and friendly, He explained all the options; and potential benefits and drawbacks to everything I was interested in. I ended up getting a brand new hardwood floor through out my house and I have to say that I have never gotten so many compliments on my house as I do now. Luis, the installer was extremely friendly and efficient. The floor looks amazing and I will be referring all my friends and family to Signature from now on." — Jay T.
Responsive and creative!
"I have worked with Stefy & John on three separate projects for my home. They are patient and willing to work through ideas and suggest alternatives. Their attention to quality is impressive. In one room, tiles were laid in a way that seemed wrong to me, and without fanfare, they were reinstalled once I pointed this out. They are responsive and creative, and I will hire them again when I have home projects." — Patricia W.
Nice attention to detail!
"The representative I worked with, Lino, was amazingly patient and helpful when my husband and I were choosing our new flooring. We were redoing the flooring on our entire house (carpet, hardwood, and tile) and he did a marvelous job helping us pick out all the materials we wanted. There was an amazing selection of all the different materials, and it was a little overwhelming. I didn't really have a good sense of what I wanted coming in to the store, but after bouncing ideas off of Lino for a few hours, the whole vision really started to come together. Even though we stayed past the store's closing hours, I never felt rushed and the whole time I felt like he was really going out of his was to show us the whole range of possibilities. He explained all of the pros and cons of the different materials and really made the whole process very painless.The installation was also very nicely done and the whole house was kept very clean, even though tile installation can be messy work. They did a very professional job of our floors, the kitchen backsplash, and our fireplace. They also sanded down all of our doors that opened onto carpet because the new carpet was much thicker than what had been there before and they no longer opened smoothly. Nice attention to detail! I was very impressed." — Rosemary J.
I will use them again, and you should too!
"We went to Signature Carpet One because of the Yelp reviews and thought we would go inside to look at hardwood flooring for our home. Stefy and Ron worked with us and even came to our home for some recommendations. Stefy took around and asked if we were going to replace our patio door 20+ yrs old. We weren't thinking about it at the time but we are so glad that she mentioned it before we put our wood floors down. Another added expense but well worth it! We had 2 other quotes but I felt that Stefy and Ron were the one's that I really wanted to work with and they worked with us. The day of the installation was amazing in one day they had my foyer, kitchen, hallway,laundry room, family room and dining room all prepped. First the tile floors went in and done in 2 days! Wow!! The guys are are good at what they do! The real artist are the hardwood guys that came in they cared about how the floors will look as if it was their own home. We have a wood burning stove on a raised tile platform which is curved and they cut the hardwood around it so perfectly and I even asked how they did this. Hardwood floors done in 4 days! We love it! The tile and wood in our home now makes it more inviting and warmer. My neighbors even said that they are very comfortable in our home. Ron checked up on us every step of the way with the project excellent follow up! The tile and hardwood floor guys were very good and cleaned up everyday. I will use them again and you should too! We love our new flooring!" —Barbara C.
"I can't say enough good things about these guys. Signature Carpet One has a great selection, low prices and a friendly, knowledgeable staff. I felt at ease with their professionalism and ability to work with my hectic schedule for installation. The crew was great- punctual, clean, careful , attention to detail- and obviously took pride in their work. Johnny, specifically, was a pleasure to work with- attentive, understanding, communicative- but also just a genuinely good guy that cares about his family owned business. They did an outstanding job and I'm one very satisfied customer! Thanks!" — Michelle L.
"Finally had our carpet installed in our town home yesterday and we are definitely pleased with the quality of the carpet and the professional install as well. A representative from Signature Carpet, made us an awesome deal on some Tigressa carpet that we couldn't pass up. He was willing to work with our budget and even gave us more than we asked for. Thanks Signature Carpet One. I will definitely recommend your services." — Joel H.
The Best Choice
"After a long and arduous search of several flooring companies, the best choice was crystal clear: Signature Carpet One. They had the best selection of hardwood around and their prices were the most reasonable. They also had the best customer service; everyone who helped us was very friendly and helpful. Once we decided on a floor, they were very willing to work around our inflexible schedule for the installation. The installer even agreed to work on a holiday to complete the install sooner! He was very nice, too. I would absolutely recommend this place to anyone looking to replace their floor covering. Save yourself the time of searching around and go here first. You'll be happy you did." — Betty W.
"I just had the whole house redone (flooring and carpeting) by these guys. My house now looks amazing! The quality of the work is superb. Laying carpet is fairly easy, but with hardwood you can really tell the difference. Not only did they not rush the install, the hardwood team treated the project like a work of art - the attention to detail is much appreciated. The buying process also stood out as a strong positive. We (okay, my wife) kept changing her mind on the colors, which resulted in repeat visits and several orders of samples. They were very patient with us throughout the whole decision process, even though we hadn't yet agreed to a contract. And finally, price was fair too. I definitely did my homework and got quotes from other specialists in the area." — Jack L.
We strongly recommend Signature Carpet One!
"This review actually covers two different jobs that we had done by this company; the first was completed about two months ago, the second was just installed today. The first issue that we faced when wanting to replace our old, low-quality drapes, was finding a Hunter-Douglas dealer who was close to our Fremont home, would actually answer the phone (rather than leave a message), and had a showroom where we could look at options. We called several local Hunter-Douglass businesses without ever reaching a person, until we called Signature One.We then went in, and looked at numerous examples of different types of shades that we could choose from. The persons that we dealt with were clearly knowledgeable about their product lines, and we were able to make selections with confidence that we were getting what we wanted. I won't go into details about all our experiences with them, but the two projects ended up involving multiple visits to our house by the sales persons, in order to ensure that we could see the samples that we wanted (which ended up being obscure selections that they don't normally keep samples in stock). When it came time to install the blinds, they have a contractor that they use to handle installation. The prices that they charged for installation seemed pretty modest, but he did a meticulous job in both installations, and we are Extremely pleased with our shades. We strongly recommend Signature One for replacing window coverings!!" — Derell L.
I'd recommend using Signature Carpet One to anyone.
"We had Signature Carpet One replace carpet, linoleum and tile from our downstairs with engineered hardwood floor and tile. The entire experience with Stefy and John at Signature Carpet One was extremely pleasant. I'd recommend using Signature Carpet One to anyone. I think the strongest positive with Signature Carpet One was their customer service. Stefy was very patient with our endless questions and was always very quick to respond to our inquiries. When we weren't 100% satisfied with something (i.e. installation of new baseboards in our bay window), they came out and redid it. They ensured that we were completely satisfied with the job that they did. And we were. We were so satisfied that this summer we are asking them to return to our home to give us a quote for our upstairs rooms." — Nicole H.